Returns & Refunds Policy – MichanDirect

At MichanDirect, we’re committed to your satisfaction. If your purchase isn’t quite right, our straightforward returns and refunds policy ensures a hassle-free process. Here’s everything you need to know.

📦 Return Eligibility

We accept returns for most items under the following conditions:

• Timeframe: Items must be returned within 30 days of delivery.
• Condition: Products must be unused, in their original packaging, and in the same condition as received (e.g., tags intact, no signs of wear or damage).
• Custom Orders: Custom-made products (e.g., personalized wigs or hair extensions) are non-returnable unless defective or incorrect.
• Proof of Purchase: A receipt or order confirmation number is required.

🔄 How to Return an Item

1. Contact Us: Email sales.michanstores@gmail.com with your order number, item details, and reason for return. We’ll provide a Return Merchandise Authorization (RMA) number and shipping instructions.
2. Package the Item: Securely pack the item in its original packaging, including all accessories and documentation. Include the RMA number on the package.
3. Ship It Back: Send the package to the address provided in your RMA email. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Processing: Once we receive and inspect your return (typically within 3–5 business days), we’ll notify you via email about the approval or rejection of your return.

💸 Refunds

• Approved Refunds: If approved, your refund will be processed to the original payment method within 5–7 business days of receiving the return. Refunds include the item cost (excluding original shipping fees).
• Non-Returnable Items: Custom orders, clearance items, or products marked “final sale” are not eligible for refunds unless defective.
• Damaged or Incorrect Items: If your item arrives damaged or incorrect, contact us within 7 days of delivery at sales.michanstores@gmail.com with photos. We’ll cover return shipping and provide a replacement or full refund.

🔄 Exchanges

• Same Item: If you need a different size, color, or style, we’ll process an exchange (subject to availability) once the original item is returned in eligible condition.
• Process: Follow the same return steps and specify your exchange preference in your email. You’ll only pay for shipping the new item.
• Custom Orders: Exchanges for custom products are not available unless the item is defective.

🌐 International Returns

• International customers may return eligible items within 30 days of delivery, following the same process.
• Customers are responsible for return shipping costs and any applicable customs duties or fees.
• Refunds will be processed to the original payment method in USD, excluding original shipping costs and any import fees.

❓ Questions About Returns?

Need assistance? Reach out to us at sales.michanstores@gmail.com. Our team is here to make the process as smooth as possible.

📖 Customer FAQ – Returns & Refunds

🔹 How long do I have to return an item?
You have 30 days from the delivery date to initiate a return.

🔹 Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case MichanDirect covers the cost.

🔹 How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive and inspect your return.

🔹 Can I return a custom order?
Custom orders are non-returnable unless defective or incorrect. Contact us for assistance.

🔹 What if my item is damaged or incorrect?
Email sales.michanstores@gmail.com within 7 days of delivery with photos, and we’ll arrange a replacement or refund at no extra cost.

🔹 Can I exchange an item?
Yes, exchanges are available for eligible items (same product, different size/color/style, subject to availability). Follow the return process and specify your exchange request.

Thank you for shopping with MichanDirect. We’re here to ensure your experience is exceptional!