Contact Us
Get in Touch
We're here to help! Whether you have a question about your order, need product information, or just want to say hello, we'd love to hear from you.
Customer Service Hours
Monday – Friday: 9am – 6pm
Saturday: 10am – 4pm
Sunday: Closed
All times are UK time.
Contact Methods
📞 Phone
Call us: 07359 997390
Available during business hours for immediate assistance.
General Inquiries: sales.michanstores@gmail.com
We typically respond within 24 hours during business days.
💬 Live Chat
Click the chat icon in the bottom right corner of any page to start a conversation with our team. Available during business hours.
📦 Track Your Order
Need to check on your order? Use our order tracking page to get real-time updates.
Frequently Asked Questions
Before reaching out, you might find the answer to your question in our FAQ page.
Business Address
MichanDirect
Willowmere, Slagrove Place
London SE13 7LN
United Kingdom
What to Include in Your Message
To help us assist you faster, please include:
- Your order number (if applicable)
- Product name or SKU
- Detailed description of your question or issue
- Any relevant photos (for product issues)
Returns & Refunds
For information about returns and refunds, please visit our Refund Policy page.
Shipping Information
For shipping rates and delivery times, please visit our Shipping Policy page.
We look forward to hearing from you!
Send us a message
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