Shipping policy

MichanDirect Shipping Policy

Last updated: 9 November 2026

This Shipping Policy explains where your order ships from, how long it takes to arrive, what delivery costs and what to do if something goes wrong.

1. Where your order ships from

MichanDirect works with partner suppliers who send most orders straight to you from their warehouses. Depending on the product, your order is dispatched from a warehouse in China, the UK, the EU or the US. The delivery times below allow for this.

If your order contains several items, they may come from different warehouses and arrive in separate parcels, each with its own tracking number.

2. Processing time

Processing time is the time between when we receive your order and when it is dispatched from our supplier's warehouse.

  • Standard orders: 2–3 business days
  • Custom or made-to-order items: 5–10 business days
  • Pre-order items: the processing time is shown on the product page

Note: Processing times do not include weekends or public holidays. Orders placed after 2pm (UK time) on Friday are processed from the following Monday.

3. Delivery times and costs

Once your order has been dispatched, delivery times depend on your location.

United Kingdom

Delivery option Delivery time after dispatch Cost
Standard delivery 5–15 business days £5.99
Free standard delivery 5–15 business days FREE on orders over £150 (applied automatically at checkout)

International

Region Delivery time after dispatch Cost
Europe 5–10 business days £14.99
North America 7–14 business days £23.99
Rest of world 10–21 business days from £23.99

Note: Some products are sent from a different warehouse and show a delivery estimate of 7–21 business days at checkout for addresses outside the UK and EU. The delivery cost and estimate shown at checkout for your address and items are the ones that apply to your order. International delivery times may also vary because of customs and local delivery services.

4. Carriers

Parcels sent from overseas travel with an international postal or courier service and are then handed to a local carrier for delivery (in the UK, for example Royal Mail, Evri, DPD or Yodel). Parcels sent from a UK warehouse go directly with a UK carrier. Your shipping confirmation email tells you the carrier and tracking number for your order.

5. Order tracking

When your order is dispatched, we email you a shipping confirmation with:

  • your tracking number;
  • a link to track your parcel.

You can also track your order on our order tracking page or by logging in to your account and viewing your order history.

6. International orders: customs, duties and taxes

When ordering for delivery outside the United Kingdom, please be aware:

  • Customs duties and taxes: international orders may be subject to import duties, taxes and customs fees charged by your country. These charges are the responsibility of the recipient and are not included in our product or delivery prices.
  • Customs clearance: your order may be held by customs for inspection, which can delay delivery. We have no control over customs processing times.
  • Refused shipments: if you refuse a parcel because of customs charges, you will be responsible for the original delivery cost and any return delivery fees.

We recommend checking with your local customs office about possible charges before placing an international order.

7. Delivery problems

Parcel not received

Your order is our responsibility until it is delivered to you. If your tracking shows the parcel as delivered but you have not received it:

  • check with neighbours or building management;
  • check the delivery address on your order confirmation;
  • contact us as soon as you can at sales.michanstores@gmail.com.

We will look into it with the carrier. If your parcel was not delivered to you, we will send a replacement or give you a refund.

Damaged parcels

If your parcel arrives damaged:

  • take photos of the damaged packaging and items;
  • contact us straight away at sales.michanstores@gmail.com;
  • we will arrange a replacement or refund.

Incorrect address

Please make sure your delivery address is correct before completing your order. If you need to change it:

  • contact us immediately if your order has not yet been dispatched;
  • once dispatched, we cannot change the delivery address;
  • address correction fees charged by the carrier because of an incorrect address you gave us are the customer's responsibility.

8. Delivery restrictions

We ship to most countries worldwide. However, we do not ship to:

  • PO boxes (for certain items);
  • military APO/FPO addresses (contact us for special arrangements);
  • countries under international trade restrictions.

If you are unsure whether we deliver to your location, please contact us before placing your order.

9. Holidays and peak seasons

During holidays and busy periods (such as Black Friday and Christmas), processing and delivery times may be longer because of high order volumes. We will tell customers about any delays by email and on our website.

10. Contact us

If you have questions about delivery or need help with your order, please contact us:

MichanDirect (a trading name of Michan Group Limited)

  • Phone: 07359 997390 (Monday–Friday 9am–6pm, Saturday 10am–4pm, UK time)
  • Email: sales.michanstores@gmail.com