Terms of service

MichanDirect Terms of Service

Last updated: 6 November 2026

1. About us and these terms

This website is run by Michan Group Limited, trading as MichanDirect ("we", "us" or "our"). We are a company registered in England and Wales under company number 16133556. Our registered office is 4th Floor, 18 St. Cross Street, London, EC1N 8UN, United Kingdom. This is not a returns address; see our Refunds, Returns & Cancellations Policy for how to return an item. Email: sales.michanstores@gmail.com. Phone: 07359 997390.

These terms apply when you use our website or buy from us. Please read them together with our Shipping Policy, Refunds, Returns & Cancellations Policy and Privacy Policy. If you do not agree to these terms, please do not use our website.

If you are under 18, you may only use our website with the involvement of a parent or guardian.

2. Your legal rights

If you are a consumer, nothing in these terms affects your legal rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For example, goods must be as described, fit for purpose and of satisfactory quality. For more information, contact Citizens Advice.

3. Our platform

Our store is hosted by Shopify, which provides the online platform we use to sell to you.

4. Products and descriptions

We take care to describe and photograph our products accurately. Colours can look slightly different on different screens, and sizes can vary slightly, so please check the size guide on each product page. If a product you receive does not match its description, you are entitled to a remedy under our Refunds, Returns & Cancellations Policy and your legal rights.

5. Prices and payment

Prices are shown in pounds sterling. Any delivery charge is shown at checkout before you pay. Prices may change, but a change will not affect an order we have already accepted.

If we find an obvious pricing error, we will contact you. You can then confirm the order at the correct price or cancel it for a full refund.

6. Orders

When you place an order, we will email you to confirm that we have received it. We may decline or cancel an order before it is dispatched, for example if a product is unavailable, if there is a pricing error or if we suspect fraud. If we do, we will tell you and refund any payment in full. We may limit the quantity of a product per order.

7. Delivery, cancellations and returns

Delivery times and costs are set out in our Shipping Policy. Your right to cancel, and how to return an item, are set out in our Refunds, Returns & Cancellations Policy.

8. Using our website

You must not use our website for anything unlawful, to infringe our or anyone else's intellectual property, to upload viruses or harmful code, to collect other people's personal information or to send spam. We may suspend access to our website, or change or withdraw any part of it, at any time.

9. Information on our website

Our blog posts, guides and other general content are for information only and are not professional advice. Product descriptions form part of our contract with you, as set out in section 4.

10. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care. We are not responsible for loss or damage that is not foreseeable. We supply products for domestic and private use only, so we are not responsible for business losses such as loss of profit or business interruption.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer.

11. Law and disputes

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland. If you live in Northern Ireland, you can also bring proceedings in Northern Ireland.

12. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order applies to that order.

13. Contact us

Email sales.michanstores@gmail.com, call 07359 997390, or write to Michan Group Limited (trading as MichanDirect), 4th Floor, 18 St. Cross Street, London, EC1N 8UN, United Kingdom.