Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders over £150 to the UK. For orders under £150, standard shipping rates apply.

How long does delivery take?

UK orders typically arrive within 3-5 business days. International orders may take 7-14 business days depending on your location.

Do you ship internationally?

Yes, we ship to over 200 countries worldwide. Shipping costs and delivery times vary by destination.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order using our order tracking page.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on most items. Products must be unused and in original packaging. Please see our refund policy for full details.

How do I return an item?

Contact our customer service team to initiate a return. We'll provide you with return instructions and a return label if applicable.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order has shipped, we cannot make changes.

Do you offer discounts?

Yes! We regularly offer promotions and discounts. Sign up for our newsletter to receive exclusive offers. We also offer 10% off orders over £100 and buy 3 get 1 free on selected items.

Products

Are your products authentic?

Yes, all products sold on MichanDirect are 100% authentic and sourced from authorized suppliers.

Do you offer warranties?

Many of our products come with manufacturer warranties. Warranty information is listed on individual product pages.

Contact Us

How can I contact customer service?

You can reach us via:

What are your customer service hours?

Our customer service team is available Monday-Friday, 9am-6pm GMT.